FAQ

 

Will a portable air conditioner work for multiple rooms?

It depends. A portable air conditioner is effective in cooling its immediate area. However, the cold air will not travel down the hallway or through narrow doorways. If a space has very large openings from one room to another, then it is possible that adjacent spaces may experience a very slight cooling effect. You should always consider the portable for a specific sized space only. Fans can also be used to help circulate the air for additional cooling coverage.

 

Will I need to empty water? Will water collect in the portable air conditioner?

Portable air conditioners have a water tray that needs to be emptied from time to time, depending on your humidity and time of use. Water will collect inside the unit, and you will need to turn it off, and empty the water tray, before cooling starts again.

 

Can I set up my unit for continuous drainage?

Yes, by adding a drain tube which can be installed over the drain after removing t plug. The drain tube would then need to be in a downward position and draining into a suitable container drainage system. Please be advised continuous draining bypasses (disables) the internal water full safety mechanism alarm. If you are continually draining into anything you will have to keep an eye on this to prevent water overflow.

 

Do all portable air conditioners need to be vented?

Yes, much like any air conditioning system, all portable air conditioners need to be vented. Portable air conditioners draw in warm air, cool it, and expel the cooled air out of the front of the unit. The remaining warm air and moisture is expelled as a fine mist which travels out of the back of the unit, via the supplied exhaust hose. It is this warm air and moisture that needs to be vented out of the room you are currently cooling. The easiest and most popular way to vent your portable AC unit is through a window, or sliding exterior door.

 

Can I use a portable air conditioner to cool my computer server room?

Although these are not industrial machines, this is an excellent use for a portable air conditioner. Even with central air, computer server rooms have increased cooling needs compared to other parts of the building. It is most important however that the exhaust hose can be vented out of the building. It is not recommended to vent the unit into the ceiling.

 

Can I add or install additional exhaust hoses to my unit?

No, the units are designed with the hoses included. If you add additional hoses the compressor will shut down from back pressure, and cause the output air to be warm. This will diminish the efficiency of the unit. Changing the length of the exhaust hose may also void your warranty and even cause your unit to overheat.

 

Can I install the unit without an exhaust hose?

No, the unit will just recycle hot air back into the room and as a result the temperature will actually Increase.

 

Can I purchase replacement parts?

Yes, you can order spare parts directly from our website CLICK HERE

 

Why is my portable air conditioner is leaking water on the floor?

Make sure the unit is on a flat, level surface. If the floor is not level or the carpeting is too thick, the unit will not be level, which may cause the water in the internal tray to flow to one side. This will bypass the water full safety mechanism and the unit will not automatically shut off. Check and make sure the drain cap and/or the rubber plug is installed. If the cap or rubber plug is missing, replacements can be purchased from our website.

 

Are there filters that need to be cleaned in portable air conditioners? 

Yes.

 

How often will they need to be cleaned? 

If you use your portable air conditioner regularly, you should inspect the air filters twice a month to see if cleaning is necessary. Trapped particles in the filter can build up and block the airflow reducing the performance and efficiency of the unit.

 

I came home from work, turned my air conditioner on and my house is still hot.

In cases of extreme heat and humidity, it will take time for the unit to lower the temperature in the room. Lowering the temperature can take time if the portable air conditioner has been off for an extended period. Turning the unit on sooner, especially on warmer days will significantly assist in reducing the overall temperature ahead of the hottest part of the day.

 

Why the room is not cooled enough?

1. The area your area using may be larger than the suggested area for your portable air conditioner.
2. Please close all the windows and doors properly.
3. Ensure the window kit is properly installed according to the installation instruction.
4. Check to see if the drain outlets rubber stopper at the rear of the portable air conditioner are plugged tight.
5. The cooling time may be not long enough. Please allow more time for the unit to the cool the space required.
6. The temperature setting may be too high/warm. Suggest setting the temperature to lower than your room temperature.
7. Please check whether the portable air conditioner is too close to the wall or the air intake and air outlet is blocked. Ensure adequate ventilation around the unit.
8. For maximum efficiency ensure the exhaust hose is as short and straight as possible.
9. If there are some heat sources, please try to remove them as they will significantly affect cooling capacity. 
10. Clean the air filter regularly.
11. The portable air conditioner should be closer and facing to where you are seated for maximum cooling effect.
12. Incorrect setting. (I.e. Check to see if cooling mode is set)